Japan Travel Reviews

The professionalism and knowledge of their cities speak high of all the guides. Jennifer in Tokio was so special that on the last day in Tokio she went to the train station to make sure we boarded the right train, and brought us snacks to take with us. NG in Kyoto suggested us to make up a day to go to Hiroshima, we got the approval from Asia Highlights and he went with us to visit this historic city.

Alisa was responsible for the Japan period and in a week at most we had figured it out as it was done 15 days before our trip; that said we are from Brazil which means that China is 11 hour ahead of us and that was no impediment at all.

He explained colorful background stories -- more than this review can hold, but if you are fortunate enough to have Johnny as your guide, you will learn so much more (and enjoyably) than if you go on your own. His knowledge, friendliness and flexibility to conform a tour to his clients' needs is remarkable. We recommend him to family and friends alike who are traveling to Japan.

Tan and William were outstanding guides - not only did they knowledgeably walk us through a day of touring through the Mt Fuji area (Tan) and Kyoto surrrounds (William), making sure we had the best views, lots of photos and learning about history and culture in Japan, but even after the tour they both helped us navigate transport and planning even after the day of guiding. Great experience. Overall huge kudos to Asia Highlights!

It has been a pleasure to work with Alisa Liu with Asia Highlights! She has been prompt, accurate and clear in her planning, advice and arrangements. Friends of ours were totally thrilled with using her to plan their trip to Japan, and recommended her highly to us. We have been equally pleased especially since she was helping us with our trip to China.

Hi we have been very happy by the Tour organized for us in Japan by China Highlights. Jimmy took care of us perfectly, he was responsive and helpful when we were encountering a problem. The guides as well were very friendly and helpful even if sometimes that could not provide answers to our question.

We did a two week trip with Asia Highlights to Tokyo, Nikko, Hakone, Takayama, Kanazawa, Kyoto, Osaka and a private side trip to Koyasan. There is no way I can summarize all the good things we experienced in Japan from the food, the cultural shows, the nation's natural beauty, the sense of service by Japanese and more. For those considering a tour with Asia Highlights I cannot recommend them enough. The two words I'd use to describe them are "flexibility" and "service".

Alisa put together a terrific itinerary for us and our guides in Tokyo and Kyoto were wonderful. Our plans had to change due to Typhpon ShanShan and Alisa helped us get refunds for all missed activities. We really loved this trip and Asia Highlights’ service

Our guide Slash was wonderful! So considerate about making sure we were safe and comfortable and had our tickets in hand. He was always in a good mood and patient with questions. We would definitely recommend his services and give him high marks for representing his country. Great time

I'm really thankful, and i appreciate how mrs. Alisa is been so helpful and supporting me for any question or requirement i need

As a family of 4 our guide Johnny Lau, made the effort to acomódate to all of our needs during the visit. Johnny provided excellent explanations of the sites visited, accounted for the needs of all of my family needs while visiting the different sites. He also accommodated modifications to the tour as requested by us. The vehicle was always clean and in time and the drivers where very nice as well. Johnny provided solutions to all of the needs during our visits, one example was when we needed to visit the beach our group didn’t have towels so he searched for a place for us to buy what we needed. Johnny was also ver respectful on guiding us guidance and space for our free time on the tour, searching for the restaurants that fitted our taste and picking us on time after lunch. The serví was simply great.

When our wonderful guide Allan Tan and our Driver Yoshida pick us up we were relieved. The experience was superb we did not have a single problem. Everything was taken care of for us and there was never the slightest stressor in doing everything we dreamed of in n Japan. Allan Tan And Yoshida were always polite, prompt, and professional.

We started planning our trip to Japan 7 months prior to departure. We have contacted several travel companies. Asia Highlights was on our top place. Bert from Asia Highlights contacted me and was incredible accommodating, knowledgeable and very helpful. Everything from airport pick up to hotel check in and tour guides interaction. Was flawless. I would highly recommend Bert from Asia Highlights for your Asia trips!

Claire was our coordinator in the travel itinerary - she was able to reduce cost where we requested and everything was perfectly arranged. the hotels, the travel/train tickets, the international flight from Japan to China, the tour guides, the private transportation. Every second was well organized and accommodations were wonderful! I loved the tour guide at each city location and they were so knowledgable, kind and accommodating.

We just returned from 16 days in Asia - six in Japan and 10 in China. As experienced global travelers, this excursion planned by Alisa at Asia Highlights was top-notch. From arriving in Tokyo to leaving Hong Kong, our trip was seamless and included everything we wanted - combining the must-sees with the hyperlocal.

This was my second trip with Asia/ China Highlights and I am so glad that I chose them again. Claire was very communicative when planning the trip and included a couple of experiences I had wanted to do.

My absolute favorite city is Kyoto and we were lucky that we got a very knowledgeable and very good English speaking tour guide, Lia. She customized our itinerary and made changes to fit with our family laid back style- for context, we traveled with 2 elders and 2 kids (6 and 11 y.o).

Sharon from Asia highlights did a fantastic job with our personal 11 day tour of Japan. She clarified important details promptly and addressed problems immediately. The guides and drivers were very good. We were able to relax and just enjoy our trip. Highly recommended.

Claire Wong helped me plan a trip to Japan with my son. She was knowledgeable, helpful, responsive, and kind. I have given her contact information to friends I know who are thinking about traveling to Japan. If we take another trip to Asia, I will definitely book through Asia Highlights and Claire.

Bert Hu went above and beyond standard customer service. His responses were immediate and extremely helpful.

We just came back from a two week vacation in Japan. It was organized with the help of Alisa at Asia Highlights. She was very helpful and very accommodating in planning our itinerary.

Bert has been absolutely wonderful to work with in planning an extensive custom trip including China and Japan this fall. He took the time to really listen to what we wanted

Claire was excellent in helping us plan. She listened to our feedback and adjusted our itinerary to suit our needs. She communicated efficiently and was available. We had a very last minute mobility issue and she worked with us for accommodations. I would use this company and Claire again, 100%. Our guides were excellent. There is very little I would change about our entire experience.

Yeliz Wong was our advisor at Asia Highlights for our 10 day tour of Japan. She was well organized, always reachable by Whatsapp and gave insightful and helpful recommendations for our itinerary, and made changes as necessary. Yeliz was very responsive and updated us on any changes to our itinerary. Yeliz facilitated refunds for missed excursions due to scheduling issues. We highly recommend her for her professionalism and attention to detail.

We have received excellent customer services from Claire in Asia Highlights. She responded very promptly to each and every one of our requests. She promptly provided us her proposed travel itinerary exactly as we have requested initially, and subsequently provide an actual customer for us to speak with as a reference about actual customer experiences.

Our 17 day Journey thru Japan and China, arranged by Sharon was super. The up front communication with her was very easy despite our time differences. She went out of her way to talk when it was convenient for us.

All my requests were answered in very short time, even on weekends. Yeliz made a big effort to plan the perfect trip for me